Veterinary Receptionist

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Abingdon practice.

Please note that while this role is contractually based at Abingdon Vets for Pets, the successful applicant will be working across our three sites Abingdon Vets for Pets, Oxford Vets for Pets & Didcot Vet for Pets.  

Duties are shared between sites and complete flexibility to work at all sites is essential for this role.  A driving licence and own transport would be an advantage.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.  
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• You will be responsible for booking appointments, managing payments, recalls, care plans, insurance, registering ID chips, cashing up, end of day checks and coordinating the smooth daily running of the practice.

This is a Full Time Role working 40 Hours Per week with 1 in 3 Weekends. 

The attributes required:
•    Great at working as part of a team and on own initiative.   
•    Provision of exceptional customer service and best patient care. 
•    Friendly, approachable, kind, and caring and professional.
•    Effective communication,
•    Excellent IT skills (training will be provided),
•    Ability to build strong relationships with clients, pets, and colleagues,
•    Calm under pressure,
•    Reliability and attention to detail are essential.
•    Previous Veterinary Reception experience would be an advantage.

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: OX14 1BY / OX2 0HA / OX11 9BF

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!