Client Care Advisor

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Banbury Vets for Pets practice, to start as soon as possible. 

This would be for a minimum of 17 hours a week, with the opportunity to do more, and you must be flexible with working hours.  There would also be one weekend in 4. 

The hours we require are as follows:

• Monday 9am-2pm (possibly longer)
• Wednesday (or Tuesday) 9am-2pm
• Thursday 10am-3pm
• 1 Saturday in 4 - 9am-5pm

What your typical day will look like:

• This is a Front-of-House role and your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.    
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.      
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. 

In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.

This is a busy role, so some experience in Customer Care would be beneficial.  You will be trained by our experienced Client Care Advisors but the ability to pick things up easily is essential.

In return, we offer such benefits as: access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Starting salary would be around £12.25 per hour, with a view to increasing after successfully completing the 3-month probation period.

Please apply with your CV and a covering letter. 

Location: OX16 1LX

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you